Our ITIL change management process aims to understand and minimize risks associated with IT changes, enabling rapid changes while minimizing disruptions to services. Key performance indicators such as successful changes, backlog of changes, and emergency changes are used to track the success of the change management process and implement changes in a more efficient manner. The process includes change planning, change approval, change implementation, and change closure.

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Through the adoption of ITIL best practices, we streamline configuration and release management processes. We ensure efficient handling of all necessary changes to improve the overall process.

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We implement effective service request management practices to support the agreed-upon service quality by handling all pre-defined, user-initiated service requests in an efficient and user-friendly manner. We utilize standardized and automated service requests to improve efficiency in initiation, approval, fulfillment, and management.

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Our approach to problem management aims to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds for known errors. The process includes problem identification, problem control, error control, engagement, design and transition, obtain/build, deliver and support, and improvement.

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